Support

How we help

Our channel managers are always happy to assist with exhibitions, open days and customer presentations.

Our aim is to work with you and help you provide your customers with a comprehensive, expert service.We have dedicated channel managers, presales consultants and installation engineers to assist you with every stage of the sales cycle.

Established for over 25 years ITS (Info Technology Supply Ltd) is one of the largest independent suppliers of print and copy control solutions. Our vendor-neutrality allows us to offer unbiased support to dealers of all manufacturers.

Technical support

At ITS we pride ourselves on our technical support team’s professionalism and experience. Customers are welcome to contact our multi-lingual engineers for advice and assistance with all software or hardware related queries.

Presales

We have a multi-lingual team of pre-sales consultants dedicated to assisting you with all sales related technical queries.  No two customers are the same; our experience covers a diverse range of requirements and we are here to provide clear, definitive answers -  however anomalous the questions. 

Marketing

Our marketing department are always happy to help you with website content and design, presentations, brochures, banners or posters. Please do not hesitate to contact us directly via marketing@its-group.com

Accounts

Our friendly Accounts team can help with any concerns you have regarding payments and credit applications.We provide extended support to expedite credit application approval.

Multiple payment options include:

• Online payments
• Proforma invoices
• Telephone payments

Customer services

In addition to your dedicated channel manager our customer services team are also on hand to assist with any quotation or order queries you may have. You will receive confirmation for each order placed.If you need to update or amend an order prior to fulfilment, please don’t hesitate to contact our Customer Services team.